Index: lams_tool_forum/src/java/org/lamsfoundation/lams/tool/forum/web/actions/MonitoringAction.java
===================================================================
diff -u -r1c995cd6d87591d824ddde103a6138f2632e8f71 -r1ed31293ec907243ad2e5796dabbd842356f25ab
--- lams_tool_forum/src/java/org/lamsfoundation/lams/tool/forum/web/actions/MonitoringAction.java	(.../MonitoringAction.java)	(revision 1c995cd6d87591d824ddde103a6138f2632e8f71)
+++ lams_tool_forum/src/java/org/lamsfoundation/lams/tool/forum/web/actions/MonitoringAction.java	(.../MonitoringAction.java)	(revision 1ed31293ec907243ad2e5796dabbd842356f25ab)
@@ -258,6 +258,7 @@
 		try {
 			// create an empty excel file
 			HSSFWorkbook wb = new HSSFWorkbook();
+			
 			HSSFSheet sheet = wb.createSheet("Marks");
 			sheet.setColumnWidth((short) 0, (short) 5000);
 			HSSFRow row = null;
@@ -278,26 +279,31 @@
 						first = false;
 						row = sheet.createRow(0);
 						cell = row.createCell((short) idx);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue("Subject");
 						sheet.setColumnWidth((short) idx, (short) 8000);
 						++idx;
 
 						cell = row.createCell((short) idx);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue("Author");
 						sheet.setColumnWidth((short) idx, (short) 8000);
 						++idx;
 
 						cell = row.createCell((short) idx);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue("Date");
 						sheet.setColumnWidth((short) idx, (short) 8000);
 						++idx;
 
 						cell = row.createCell((short) idx);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue("Marks");
 						sheet.setColumnWidth((short) idx, (short) 8000);
 						++idx;
 
 						cell = row.createCell((short) idx);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue("Comments");
 						sheet.setColumnWidth((short) idx, (short) 8000);
 						++idx;
@@ -306,16 +312,20 @@
 					idx = 0;
 					row = sheet.createRow(fileCount);
 					cell = row.createCell((short) idx++);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(dto.getMessage().getSubject());
 
 					cell = row.createCell((short) idx++);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(dto.getAuthor());
 
 					cell = row.createCell((short) idx++);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(DateFormat.getInstance().format(
 							dto.getMessage().getCreated()));
 
 					cell = row.createCell((short) idx++);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 
 					if (dto.getMessage() != null
 							&& dto.getMessage().getReport() != null
@@ -326,6 +336,7 @@
 						cell.setCellValue("");
 
 					cell = row.createCell((short) idx++);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					if (dto.getMessage() != null
 							&& dto.getMessage().getReport() != null)
 						cell.setCellValue(dto.getMessage().getReport()
Index: lams_tool_survey/src/java/org/lamsfoundation/lams/tool/survey/web/action/MonitoringAction.java
===================================================================
diff -u -r22a3b9201e28162af32878adf81d41d2595eceed -r1ed31293ec907243ad2e5796dabbd842356f25ab
--- lams_tool_survey/src/java/org/lamsfoundation/lams/tool/survey/web/action/MonitoringAction.java	(.../MonitoringAction.java)	(revision 22a3b9201e28162af32878adf81d41d2595eceed)
+++ lams_tool_survey/src/java/org/lamsfoundation/lams/tool/survey/web/action/MonitoringAction.java	(.../MonitoringAction.java)	(revision 1ed31293ec907243ad2e5796dabbd842356f25ab)
@@ -268,11 +268,13 @@
 				//survey title
 				row = sheet.createRow(idx++);
 				cell = row.createCell((short) 0);
+				cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 				cell.setCellValue(survey.getTitle());
 				
 				//survey instruction
 				row = sheet.createRow(idx++);
 				cell = row.createCell((short) 0);
+				cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 				cell.setCellValue(survey.getInstructions());
 				
 				//display 2 empty row
@@ -286,8 +288,10 @@
 				//display session name
 				row = sheet.createRow(idx++);
 				cell = row.createCell((short) 0);
+				cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 				cell.setCellValue(resource.getMessage(MSG_LABEL_SESSION_NAME));
 				cell = row.createCell((short) 1);
+				cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 				cell.setCellValue(session.getSessionName());
 				
 				//begin to display question and its answers
@@ -306,8 +310,10 @@
 					//display question content
 					row = sheet.createRow(idx++);
 					cell = row.createCell((short) 0);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(resource.getMessage(MSG_LABEL_QUESTION) + " " + questionIdx);
 					cell = row.createCell((short) 1);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(question.getDescription());
 
 					
@@ -316,6 +322,7 @@
 					
 					row = sheet.createRow(idx++);
 					cell = row.createCell((short) 0);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(resource.getMessage(MSG_LABEL_POSSIBLE_ANSWERS));
 					
 					int optionIdx = 0;
@@ -325,6 +332,7 @@
 						cell = row.createCell((short) 0);
 						cell.setCellValue(SurveyConstants.OPTION_SHORT_HEADER + optionIdx);
 						cell = row.createCell((short) 1);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue(option.getDescription());
 					}
 					if(question.isAppendText() || question.getType() == SurveyConstants.QUESTION_TYPE_TEXT_ENTRY){
@@ -333,6 +341,7 @@
 						cell = row.createCell((short) 0);
 						cell.setCellValue(SurveyConstants.OPTION_SHORT_HEADER + optionIdx);
 						cell = row.createCell((short) 1);
+						cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 						cell.setCellValue(resource.getMessage(MSG_LABEL_OPEN_RESPONSE));
 					}
 					
@@ -349,6 +358,7 @@
 					int cellIdx = 0;
 					row = sheet.createRow(idx++);
 					cell = row.createCell((short) cellIdx);
+					cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 					cell.setCellValue(resource.getMessage(MSG_LABEL_LEARNER));
 					//increase one more option number if there are open entry option
 					int optionsNum = options.size();
@@ -382,6 +392,7 @@
 						//for textEntry option
 						if(question.isAppendText() || question.getType() == SurveyConstants.QUESTION_TYPE_TEXT_ENTRY){
 							cell = row.createCell((short) ++cellIdx);
+							cell.setEncoding(HSSFCell.ENCODING_UTF_16);
 							if(answer.getAnswer() != null){
 								cell.setCellValue(answer.getAnswer().getAnswerText());
 							}