Index: lams_common/src/java/org/lamsfoundation/lams/integration/service/IntegrationService.java
===================================================================
diff -u -rf685d0c3f89b3efd86c9fbdf22742425247f5e3a -r53b485f7de67c344a28de40036439f3f2282d64e
--- lams_common/src/java/org/lamsfoundation/lams/integration/service/IntegrationService.java	(.../IntegrationService.java)	(revision f685d0c3f89b3efd86c9fbdf22742425247f5e3a)
+++ lams_common/src/java/org/lamsfoundation/lams/integration/service/IntegrationService.java	(.../IntegrationService.java)	(revision 53b485f7de67c344a28de40036439f3f2282d64e)
@@ -342,6 +342,9 @@
 	    if (str == null) {
 		throw new UserInfoFetchException("Fail to fetch user data from external server:"
 			+ serverMap.getServerid() + " - No data returned from external server");
+	    } else {
+	    	// LDEV-2468 read user data from ext server as UTF-8 
+	    	str = new String(str.getBytes(), "UTF-8");
 	    }
 
 	    return CSVUtil.parse(str);